Handle background noise

In real-world scenarios, phone calls often face audio quality challenges such as background noise, echo, or other unwanted sounds.

While our orchestration model is designed to handle background noise effectively, you may want to fine-tune the settings for optimal performance in challenging environments.

1

Adjust the responsiveness

1. Navigate to your agent’s settings

2. Set the “Responsiveness” setting to 0.9

3. This adjustment makes the agent more deliberate in its responses, reducing false triggers from background noise.

2

Configure the interruption sensitivity

1. In the same settings panel

2. Set the “Interruption Sensitivity” to 0.8

3. This setting helps the agent distinguish between intentional speech and background interference

For extremely noisy environments like construction sites or busy streets, you may need to experiment with even higher settings.