Best Practices

Testing is essential for successfully deploying your agent to production. Follow these recommended steps to ensure a robust deployment:

​Step 1: LLM and Web Call Testing

Validate and refine your agent’s behavior:

• Use the LLM Playground to test conversation flows and responses

• Use Web Call Testing

• Ensure accurate function calling and conversation handling

​Step 2: Phone Audio Testing

Test your agent in phone environments:

• Place test calls to your agent

• Initiate outbound calls from your agent

• Validate performance with background noise and user interruptions

​Step 3: Limited Production Testing

Perform controlled testing in production:

• Deploy with a small sample size (5-10 calls)

• Use monitor suites to track performance

• Measure critical metrics including completion rates and user satisfaction

​Step 4: Gradual Rollout

Scale your deployment strategically:

• Incrementally expand your user base

• Maintain continuous performance monitoring